Questions

Ask before we roll

The same answers we give on the phone — grouped by before the visit and after we leave.

Before we visit

Do you install heat pumps or only furnaces and AC?

Both. We install high-efficiency furnaces, central air, and heat pumps — and we'll tell you which setup fits your home, climate, and budget. Most of the time that means a furnace, heat pump, or a straight AC swap with a written scope first.

How do I reach you for an emergency?

Call (555) 014-2000 any time. Emergency dispatch is open around the clock. In Texas, Georgia, Kansas, Missouri, and Illinois we typically arrive the same day.

Why should I choose Novas for my home?

We show up with a written scope, licensed techs, and no pressure pitch. If a repair is the honest answer, we say so. If a replacement will save you money, we put both options on the same page.

After we leave

How do you communicate during a job?

You get an arrival window, a named technician, and a walkthrough before we leave. Questions go to Nora by phone or email — not a voicemail maze.

What happens if I need help after the install?

Warranty support stays with us. Seasonal Care members get priority scheduling and a waived diagnostic fee. If something feels off after we leave, call and we come back.

Do you only sell packages, or can you work with what I have?

Every house is different. We service most major residential brands whether we installed them or not. If you need a custom duct fix, a heat pump conversion, or a second system, we price that as its own job.